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UTILITY BILLING - FAQ's
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Where is the drop box?
How can I have my water service bill automatically withdrawn
from my account?
What are the City of Ocoee Utility Billing Rates?
The
current rate schedule changed effective October 2011.
When is the cut-off date?
Cut-off dates change monthly. The dates are located on your
utility bill each month. You may call 407-905-3191 for more
information.
When are the utility bills mailed?
The last working day of every month.
When are the utility bills due?
Normally, bills are due around the 14th of the month. Dates
change monthly.
How do I make my monthly service payments?
Payments may be mailed, paid in person, placed in the night drop
box in front of City Hall, payments can be automatically
deducted monthly from checking or savings accounts, or you can
pay online or by phone.
What is your mailing address for payments?
Please send payments to City of Ocoee, P O Box 70, Ocoee,
Florida 34761.
What forms of payment do you accept?
Cash, check, money order, or debit cards with Mastercard/Visa,
Discover, American Express
logo. Fees may apply.
What is the phone number to pay by phone?
1-866-974-2058
Can I give my credit card number over the phone to make a
payment?
Yes through Point and Pay by calling 1-866-974-2085.
How do I view or pay my bill online?
Click here and enter your account number & password. Your pin is
the last 4 digits of the social security number of the person on
the account.
Where is the drop box?
It is a stainless steel box located in the public parking lot at
City Hall. The drop box is emptied at 10:00 a.m., Monday through
Friday. Payments placed in drop box may not be posted until next
business day.
When are "late fees" posted?
They are posted five (5) working days after the due date (no
exceptions).
What is the late fee amount?
The late fee is $10.00. (Date of Commencement of Resolution
January 23, 2004)
How long are deposits retained?
Deposit will be returned as a credit to your account
after
twenty-four (24) consecutive months of service without water
service being shut off or a notice of lien being filed for
non-payment.
How can I have my water service bill automatically withdrawn
from my account?
Please complete the Authorization Agreement for Utility
Automatic Payments form. Mail completed form and a voided check
to the Utility Counter at City Hall or you may contact the
Utility Counter at 407-905-3191 for more information.
How do I request emailed utility bills?
Send an email to e-billing@ci.ocoee.fl.us
to request emailed
bills. Be sure to indicate whether you would still like to
receive your bill by USPS mail as well as by email.
What is the phone number for the local driver's license bureau?
407-836-4145 or 407-445-5462
What is the phone number for the local auto tag office?
407-836-4145
When is garbage pick-up?
Please contact Public Works for all collection service questions
at 407-905-3170 or visit the
Public Works
Web Page for
additional information. |
