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The Information Systems Department provides and maintains
the infrastructure necessary for interactive communication with
the City and to the community. This is accomplished by
providing voice and data services for all City departments and
the Internet web site for the community. The department
currently comprises of a Manager and three Systems
Administrators working on an average of 97 requests for services
each week.
Voice services include telephones and voice mail for City
staff and interactive phone menus for automatic call routing
from citizens. We also provide an interactive voice
response system for scheduling inspections 24 hours a day.
We provide voicemail for City staff so you can leave messages
while they are unable to answer the phone. Please note,
that you can exit someone's voicemail and be transferred to a
live person during normal business hours if you press 0# after
the recording.
Data services include the installation and maintenance of
computers and peripherals, personal digital assistants, personal
communications devices, and network connectivity to other
government agencies. We currently maintain over $1.3
million worth of computer related equipment within the City.
The City's Internet web site is also maintained by
Information Systems. City departments provide the
information, and we format it and publish it on the web site for
access by the public. Information Systems assists each
department with the design and procedures for ensuring
information is timely and accurate. We have worked many
hours to redesign the City's web site to make it easier to use
for everyone.
We also provide training to City staff and elected officials
on the use of the technology provided by Information Systems.
These sessions help staff better utilize the equipment and
software provided to them so they can provide faster and better
service to the public.
Our performance measures include:
- Resolve 80% of service requests not requiring outside
support within 3 business days.
- Provide City staff at least twelve training sessions a
year.
- Redesign and expand the amount of information on the
City's web site.
Department Contact Information
Manager:
Brian Ross
Email:
BRoss@ci.ocoee.fl.us
Phone: (407) 905-3100 x1522
Fax: (407) 656-7835
Address:
150 N Lakeshore Dr Ocoee, FL 34761
Hours: 7:30 AM - 5:30 PM Monday through Thursday, and
8:00 AM - 5:00 PM on Fridays (excluding
holidays)
Charles Stapleton, Systems Administrator
CStapleton@ci.ocoee.fl.us
(407) 905-3100 x1555
Elliott Yorke, Systems Administrator
EYorke@ci.ocoee.fl.us
(407) 905-3100 x1555
Help Desk
helpdesk@ci.ocoee.fl.us
(407) 905-3100 x1555
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